Cultural understanding is different than knowing about another culture. Intercultural competency and culture-emotion intelligence is achieved when we are able to appreciate the values, beliefs, habits, and behaviors that affect the people who make up the culture.
With “The 4C’s Culture Mastery Process™” Trainer Certification Program, cross-cultural coaches and organizations with cultural training programs learn how to leverage these proprietary tools to help their clients and employees become more emotionally intelligent when working across cultures. This includes using the Individual Cultural Blueprint IndicatorTM (ICBI) assessment to uncover the “why” behind emotional responses that arise when working with or living in another culture.
The attitudes and values we hold impact all of our behaviors, from our preferred style of communication to our attitudes on work, time, and relationships. In the Calculate step of the 4C’s Cultural Mastery Process™, you develop a baseline understanding of your own culture, preferences, and values. We then use that baseline to gain insight into your interaction with other cultures.
The differences you experience when interacting with another culture can cause stress, frustration, and both internal and external conflict. In the Choose step of the 4C’s Cultural Mastery Process™, you look at your culture gaps – those circumstances that make you feel different from individuals from different backgrounds – and you explore the values, beliefs, habits, or skills that are at the core of that gap. This empowers you to decipher which are negotiable and which are not.
When it comes to your negotiable cultural variables, you have the power to make simple adjustments and overcome assumptions that no longer serve your greater goals. In the Change step of the 4C’s Cultural Mastery Process™, you learn the five steps for changing your attitudes, behaviors, habits, and emotional responses for your negotiable cultural variable.
When it comes to the cultural variables that are non-negotiable (those that are at the core of who you are and what you value), a different approach is necessary to accommodate the differences. In the Create step of the 4C’s Cultural Mastery Process™, you learn the value and process of creating a cultural alliance that provides both parties with awareness and knowledge of the cultural differences and an inclusive environment built from that mutual understanding.
A License to use Culture Mastery is available via certification and licensing process.